FAQ
Inventory Details
Q: Can I search for an item by type or by its name?
A: Yes, you can conveniently search for items on our website either by type or by their name. All items listed on the website are available for purchase. On the item page, you can click on the size selection button to see the available sizes for the desired item. If all sizes of the item are out of stock, you can add the item to your Wishlist, and you will receive an email update when it is back in stock.
Registration on the Website
Q: Is purchasing from the website easy?
A: Yes, purchasing from our website is simple and straightforward. You can place an order on the website either as a guest or as a registered user. Registered users who wish to update their details can log into their personal account for that purpose.
Order Shipping and Pickup
Q: How long does delivery take?
A: The delivery time frame ranges from two to four business days (delays may occur). Deliveries are made to areas serviced by the external shipping company, and all deliveries are subject to the policies of the external shipping company, including commitment to delivery times. Shipping is free and delivered to the customer's doorstep.
Payment on the Website
Q: What payment methods are accepted on the website?
A: We accept various payment methods, including Visa, MasterCard, American Express, PayPal, and gift cards.
Returns and Refunds
Q: What is your return policy?
A: We offer a convenient return policy. If you are not completely satisfied with your order for any reason, you can return it. Please read our return policy guidelines for detailed information on the return process.
Q: How do I initiate a return?
A: To initiate a return, please follow these steps:
- Contact our customer support team within 14 days of receiving your order to inform us of your intention to return.
- Provide your order number, the item(s) you wish to return, and the reason for the return, along with the receipt.
- Our customer support team will provide you with return confirmation and detailed instructions on how to proceed.
Q: Who is responsible for return shipping costs?
A: The customer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective item).
Q: What items are not eligible for return?
A: Items that have been worn, washed, altered, or damaged are not eligible for return. Additionally, underwear, swimwear, final sale items, or items marked as non-returnable on our website cannot be returned.
Q: Do you offer exchanges?
A: Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow our return policy guidelines and place a new order for the desired item(s).
Q: What if I receive a damaged or defective item?
A: If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and ensure that either a replacement or a refund is provided promptly.
Q: Where do I send my return?
A: Please contact our customer support team to obtain the correct return address for your specific return.
If you have any further questions or concerns regarding our return policy, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with our products.